Please read the following T&C’s thoroughly before booking an appointment. Failure to do so may result in us being unable to carry out your treatment(s). Deposits are non refundable under any circumstances - you can reschedule your appointment with a minimum of 48 hours notice.

Under NO circumstances will we treat;

  • Anyone under the age of 18 (ID REQUIRED)

  • Pregnant or breastfeeding women

  • Anyone with a transmittable blood infection

  • Anyone undergoing or recently undergone chemotherapy or radiotherapy

  • Anyone with a cold sore

Cancellation Policy 

Please arrive on time for your appointment, a few minutes early to fill out consent forms and for the application of numbing cream. Please note that if you are late, usually more than 10 minutes we may not be able to go ahead with your appointment and you will lose your deposit. We reserve the rights to refuse our services in order to keep a safe practice. We require 48 hours notice to make changes or cancel your appointment. 


Rescheduling appointments 

Please contact us via email or through the booking system requesting to change appointments subject to 48 hours notice. If notice is not given during this time then unfortunately under those circumstances the client would need to pay a deposit again to rebook.  



We do not offer refunds for any treatments, treatments provided are a service which take into consideration product and time involved. Results cannot always be guaranteed however if any issues please do contact us on info@dermalluxe.co.uk.  Our fillers are charged per syringe. Any follow up appointments needed will be charged at the regular rate or discounted rate if applicable. Should complications develop from the filler injections, please do contact us however please note that any medical costs would be the patients responsibility for example paid antibiotics etc... We do not, under any circumstances, offer a partial or full refund.

Please make sure you have childcare in place for your appointment, we are not insured for unattended children to be in any of our clinic spaces. Under NO circumstances can a child/ friend or family come into the treatment room with you. 

A photograph will be taken before and after the treatment for insurance purposes, if you do not want your photo’s to be used for promotional content please make us aware during consultation. 

Any of the time frames stated on our website for filler durability should be used as a guideline only. There is no guarantee the filler will last for the durations stated above. Several sessions may be needed to achieve your desired results. It is impossible for us to determine as it’s down to an individuals anatomy and lifestyle factors that are out of our control. Filler is a buildable product and usually best layered, it may take multiple sessions to achieve your desired result. Asymmetry is a normal part of the healing process and is to be expected, there may be uneven areas of the face due to some areas taking better to filler than others. Please also note that it is in fact possible for an individual to have a poor response from dermal fillers.

Payment Methods

Credit / Debit Cards